One inbox handles everything: Email us at:hello@tradeeyes.app. For quick answers, the Help Center covers the most common questions.
What to include in your message
- The email address on your Trade Eyes account.
- Invoice number for anything billing related.
- A screenshot of the screen or error you are seeing.
- The approximate time (with timezone) the problem happened.
Common request types
Billing and invoices
Send your invoice number or the email used at checkout. Dodo Payments handles processing worldwide, so we can trace any charge from that reference.
Refunds
Read the Refund Policy first, then email us with the invoice number. Eligible requests are processed back to the original payment method.
Subscription access
For missing Pro, Elite or company-contract access, include the invoice reference and purchase time. Never send payment credentials or private report keys.
Account access
Trouble signing in with Google? Include the email address you used and a screenshot of the error so we can check the session logs.
Analysis quality
If an analysis looks wrong, use the feedback widget shown after a result, or send the chart screenshot to us directly. Every report is reviewed.
Optional diagnostic report
If a page is not working as expected, you can create a privacy-safe report and review it before including it in your email.
Create a diagnostic report
This includes your browser, screen size, language, timezone, and current page. It never includes account details, cookies, chart images, or analysis content, and nothing is sent automatically.